Contact Us
0151 443 2580

Advice and Terms of Use

The Spa

Information for Customers

Terms and conditions

Please be advised that you should book your treatments and Spa packages in advance to avoid disappointment.

On booking we require credit or debit card details to secure your appointment. If you require any advice on treatments or packages then please do not hesitate to contact us and one of our experts will be happy to help.

Arrival time

To enjoy the ultimate in relaxation for pamper packages please arrive 30 minutes prior to your appointment in order to check in, change and unwind before your treatment begins.

Treatment times

Your Spa therapist will include a consultation, treatment prescription, and post relaxation in the treatment times listed.

Aftercare

We advise you to prolong the benefit of your Spa treatment. Our Spa offers a full range of luxury retail products for your home use. Your Spa therapist will advise you on the correct face and body care to maintain your results.

Spa Day Packages

Some treatments may not be suitable for you, or may require adjusting for you. As your well-being is our priority, please give us any information at the time of booking.

Please be aware that if you are pregnant you will not be able to use the wet spa (steam/sauna area).

We require a doctor's note if you are being treated for any of the following: heart conditions, cancer, liver problems, kidney diseases, and any recent operations.

Medical information

We offer a selection of Spa days or alternatively you can create your own. Your day includes a light lunch, use of our leisure facilities and use of a luxury robe, slippers and towels.

Full payment is required for all packages, 14 days in advance of your appointment.

Cancellations

If, for any reason, you cannot make your spa appointment, please call us on (0151) 443 2580. We require 48 hours notice on all treatments and packages to avoid a full cancellation charge.

VOLAIR SPA
FRIENDS AND PARTNERS

  • Volair
  • Aromaworks
  • Lycon Waxing
  • Jessica Nails
  • Sienna X
  • Active Knowsley